Terms & Conditions

Site Terms and Conditions

Welcome! It is important that before using and entering the portal, you read in detail the following applicable terms and conditions (hereinafter "TC").

By using the portal, the user accepts the "TC" of use contained in this document, expressly declaring its acceptance, in terms of the provisions of Article 1803 of the Federal Civil Code. Said "TC" may be modified from time to time, so we recommend that you review them periodically if you access this site at different times.

The user will be able to access the portal through the link: https://maravictoria.com/ which is administered by Mara VictoriaS.A. de C.V., S.A. de C.V. with RFC: BMV220825 (hereinafter and for the purposes of this contract) "Mara Victoria"), domiciled at Paseo de Bogonias No. 106, Jardines del Lago subdivisionC.P. 20218, Aguascalientes, Ags.. To carry out the commercialization of all types of products of the brand. "Mara Victoria"as well as the provision of services related to such services. Products and Designs. (in the event the "Products and Designs).

 DEFINITIONS

  1. "Consumer(s), Customer(s)."The natural person or legal entity that acquires or enjoys as final recipient of "The Products and Designs".

b."Mara Victoria": It is the provider of the information system contained in the website or e-commerce portal under the domain: http://www. https://bymaravictoria.com/, as well as in the corresponding mobile application.

  1. "Information system or Portal"E-commerce portal used to generate, send, receive, store or otherwise process data messages for the purpose of marketing. "The Products and Designs"The foregoing is based on the provisions of Article 89 of the Code of Commerce.
  2. User or UsersIndividual or legal entity that navigates and/or uses the "Portal" to obtain information about "The Products and Designs".
  3. OBJECT

The "TC" regulate the information and conditions of use of the "Portal", as well as the general terms for the observance of the "Products and Designs" of "Users" and "Consumers".

  1. CONSENT AND ACCEPTANCE OF THE "TC"

Any "User" who wishes to access, navigate or make use of the "Portal", shall be subject to the following "TC"as well as the other documents incorporated herein by reference. By clicking on the "Accept" button "Customers" expressly agree to the "TC" described in this document, so that in the event of disagreement with the provisions of the "TC"The "Clients" shall refrain from using and/or transacting within the "Portal".

  1. LEGAL CAPACITY FOR THE USE OF THE "PORTAL".

The use of the "Portal", as well as the commercialization and sale of the "Products and Designs" will only be available for those with legal capacity to contract, through themselves or through the corresponding guardian or legal representative. If you are using the "Portal" as a legal entity (company or entity) you must be empowered by it to carry out transactions on behalf of such entity in the "Portal", so that for all legal purposes, transactions made on its behalf shall bind it in its terms.

  1. USE OF THE "PORTAL

The "Users" and "Consumers" may only use the "Portal" for the purposes authorized by "By Mara Victoria" and are therefore obliged to refrain from using the same for illicit purposes or contrary to the provisions of the "By Mara Victoria". "TC"that are harmful to the rights or interests of third parties, or that in any way may damage, cyber attack, disable and/or hack, with the purpose of overloading or deteriorating the "Portal" and/or the "Products and Designs".

In order to secure transactions on the "Portal", "By Mara Victoria" may perform and/or establish security measures and/or mechanisms to verify the profile and/or data of "The Users or Consumers", through authentication processes such as:

1.

Login e-mail: "Users or Consumers" must provide an e-mail address and personal data to log in to the "Portal".

2.

Password to enter the "Portal": "Users or Consumers" may enter the "Portal" through the use of an alphanumeric password, such password will be for the personal and confidential use of "Users or Consumers". The safeguarding and use of the password will be the responsibility of "The Users or Consumers".

3.

Verification of the Associated Telephone: "The Users or Consumers" may enter the "Portal" through the use and authentication of codes or security phrases generated in the mobile equipment or telephone associated to the account of "The Users or Consumers".

"Users or Consumers" shall be solely responsible for the confidentiality and security of their account, password and other authentication data, expressly relieving "By Mara Victoria" of the same.

  1. ACCOUNT CREATION

In order to carry out any of the transactions allowed in the "Portal", it will be optional for "The Client" to register to create an account (hereinafter "The Account") by providing certain personal information, which will be kept secure and confidential.

"Mara Victoria" suggests to "The Users or Consumers" that before saving their personal information, they verify that it is correct. Therefore, it is the responsibility of the "Users or Consumers" to provide clear and truthful information, as well as to keep it updated in "The Account". During the registration of "The Account", "The Users or Consumers" must generate an access password according to the procedure detailed in paragraph a) of this section.

Any unauthorized use of the password or account must be notified by "The Client" to "Mara Victoria" immediately, since "Mara Victoria" will not be responsible directly or indirectly for any loss or damage of any kind, resulting from the negligent use of "The Account" for causes attributable to "The Client".

  1. a) "Password Generation".

In order to complete the registration of "The Account", "The Users or Consumers", once the required data have been entered in the corresponding forms, must freely and confidentially generate an access password (hereinafter "The Password") which will be made up of alphanumeric characters. In this sense, "The Users or Consumers" will be the only ones responsible for all the activities carried out in "The Account" with "The Password" registered.

  1. b) Resetting "The Password".

In case of theft or loss of "The Password", "The Users or Consumers" will be able to recover or reset "The Password" by entering the email established for the login in the "Portal", in this sense it corresponds to "The Users or Consumers", to report such circumstance through the means of communication provided in the "Contract". Notwithstanding the foregoing, "The Users or Consumers" will have the obligation to report such theft or loss to the competent authorities, in order to prove such circumstance and safeguard their rights.

  1. PRIVACY OF "CUSTOMER" INFORMATION

"Users or Consumers" by browsing the "Portal" accept the content and treatment established by the Privacy Notice of "Mara Victoria". The "Users or Consumers" can consult the Privacy Notice at https://maravictoria.com/avisodeprivacidad/which applies to the marketing of "Products and Designs" in the "Portal". "Users or Consumers" may exercise any of the rights of access, rectification, cancellation or opposition ("ARCO RIGHTS"), as well as revoke their consent to the processing of their personal data, by sending an email to contact@maravictoria.com

PREVENTION OF OPERATIONS WITH RESOURCES OF ILLICIT ORIGIN.

In order to prevent acts or operations with resources of illicit origin, "Users or Consumers" acknowledge and accept that they will act at all times in compliance with the precepts and indications established by the Federal Law for the Prevention and Identification of Operations with Resources of Illicit Origin. Likewise, "Users or Consumers" must comply with all identification obligations. "Mara Victoria" will make the report of vulnerable activities foreseen in the law itself.

  1. COMMUNICATION BETWEEN "USERS OR CONSUMERS" AND "By Mara Victoria".

When "The Users or Consumers" use the "Portal" or send: i) an e-mail, ii) text message and/or iii) communicate through different electronic devices, by virtue of the commercialization of "The Products and Designs", "The Users or Consumers" acknowledge and accept that they will be communicating electronically with "Mara Victoria", therefore they may receive electronic communications from "Mara Victoria" in different ways and through different media.

Therefore, "Mara Victoria" must inform "Users or Consumers" in a timely manner, so that they can receive and apply in accordance with the promotions, offers, messages and other notifications that are sent or communicated by electronic means, in the interest of providing legal formality to the communications made and generated by the use of the "Portal".

  1. INTELLECTUAL PROPERTY RIGHTS

The copyrights and/or industrial property rights over the content, organization, compilation, compilation, information, magnetic or electronic transfers, digital conversion, logos, photographs, images, programs, applications, or in general any information contained or published in the "Portal", are duly protected in favor of " Mara Victoria" or in its case in favor of its Affiliates, Suppliers and/or their respective owners, in accordance with the applicable legislation regarding copyrights and/or industrial property rights.

Therefore, "Users or Consumers" are expressly prohibited from modifying, altering or suppressing, either totally or partially, the notices, trademarks, commercial names, signs, advertisements, logos or in general any indication that refers to the ownership of the information contained in the "Portal".

The trademarks mentioned in this "Portal" related to the "Products and Designs", parts and/or spare parts, are property of "Mara Victoria" who has the authorized licenses of such trademark for its use and exploitation in the Mexican Republic, however, "Mara Victoria" may not grant any type of license or authorization to third parties.

Regarding images, text, drawings, representations, documents, sound, video or animation files, as well as their possible modifications or related rights established in this "Portal" are protected by intellectual property rights and copyrights. Therefore, they may not be copied for commercial purposes, distribution or other than those established in these "TC".

  1. INTELLECTUAL PROPERTY CLAIMS

"Mara Victoria" recognizes and accepts the rights of intellectual property in favor of third parties, reason why in case that a third party alien to "Mara Victoria" or its "Users or Clients", considers that their intellectual property rights have been violated, they can inform "Mara Victoria" of such violation by notifying the e-mail contact@maravictoria.com for its attention and solution.

  1. PRICE OF "PRODUCTS AND DESIGNS".

The published prices and promotions are merely a reference for the "Customer or User", they will be applicable to both in national territory as well as abroad and expressed both in local currency as well as their due conversion at the current parity against other currencies and therefore do not represent the final purchase price, as they depend in all cases on the version, model, color and accessories selected, postage, packing, packaging among other circumstances subject to change.

In the event that lprices and quotations be delivered by consultantsThese are valid only on the day of your consultation and do not include taxes, accessories, license plates, insurance, or any other formalities that the vehicle may require according to the locality in question.

  1. CHARACTERISTICS OF "PRODUCTS AND DESIGNS

The photographs, images, audios and videos that appear in this "Portal" are for illustrative purposes only. The colors, internal and external images of the "Products and Designs" reproduced may be perceived in different ways depending on the device through which they are visualized or consulted. We recommend that in case of requiring information and publicity, description of the characteristics of the "Products and Designs", as well as the technical specifications, materials, durability, etc. or any other precision about the "Products and Designs", to be requested directly in the showrooms or agencies, whose location can be consulted in this "Portal". The "Products and Designs" are understood to be available "ad corpus", that is to say, "as is" and therefore, no claims based on expectations or implied warranties beyond the referred characteristics and technical specifications will be accepted.

The materials, durability, etc., may vary according to the conditions to which the "Products and Designs" are subjected, including but not limited to the following:

  1. Climatological
  2. Geographic
  3. Ways of handling
  4. Any other condition.

"The Customer must comply with the recommendations established in the User's Manual of each model and with the warranties granted.

  1. WARRANTIES

All "Products and Designs" are guaranteed by "Mara Victoria". The Client or User" is obliged to previously read them in detail and comply with the requirements to make them effective. By virtue of the fact that "Mara Victoria" is the manufacturer, it grants the guarantee specified in the labeling of the "Products and Designs", on such "Products and Designs", it cannot be held responsible, directly or indirectly, for accidents, liabilities, damages or losses that may be caused by the "Client or User" due to mishandling or use of contraindications. The "Products and Designs" designed, made and/or manufactured by "Mara Victoria" are not toxic, nor do they produce allergies or any injury by themselves. The "Client or User" hereby expressly releases Mara Victoria, S.A. de C.V. from any kind of liability, whether criminal, civil, administrative or of any kind, for any result or harmful event caused by the "Client or User" to himself or to third parties due to the use of the referred contraindications. 

  1. RESPONSIBILITY

The content of this "Portal" by itself does not constitute a purchase-sale, nor a promise of sale, nor a unilateral declaration of will or any type of commercial operation regulated by the provisions of Title Two "Electronic Commerce" of the Code of Commerce.

For a purchase and sale transaction to occur, the ".Customer or UserThe "online purchase" procedure must be expressly stated, which will be understood to be the case when following the steps of the "online purchase" procedure established in the specific section of the "Portal".

In case of any doubt or clarification regarding the information contained in this "Portal", you should contact us through the Customer Service Center at 449 805 61 74 with a schedule of 8 to 18:00 hours, in person at the showrooms or agencies, whose location can be found in this "Portal". Response times depend on the information requested.

"Mara Victoria" will not request or confirm personal information through mail or telephone. Likewise, it will not request any type of payment or additional management through non-authorized or official channels of "Mara Victoria".

  1. AVAILABILITY OF "PRODUCTS AND DESIGNS
  2. We recommend that for detailed information on the availability of the "Products and Designs" published in the "Portal", please contact one of our consultants directly or visit one of our agencies or showrooms.

 

  1. The "Products and Designs" are imported and therefore, will be subject to availability, Therefore, it is necessary to request them through the order generation.

 

  1. The deposit can be made by the interested party through digital or physical channels, as well as any other that "Mara Victoria" makes available, being able to authorize to receive them in their name and on their account to any other company that is indicated as a recipient, without the above constituting any liability for such third party against the interested party, since the responsible company will be at all times "Mara Victoria".

 

  1. The interested party may request the return of the deposit at any time without penalty, so "Mara Victoria" will return it within a maximum period of 72 hours from your request. The interested party accepts that "Mara Victoria" will not be able to keep the deposit for more than 6 months, so once this period has elapsed, it will return the deposit to the interested party. The deposit will not generate returns in favor of the interested party.

 

  1. In case the interested party requests the refund of the deposit, it must be made personally (not through third parties or agents) in the credit area of "Mara Victoria", for which it must fill out the forms that will be delivered by the commercial advisor, presenting the original proof of payment and an official identification (voting card "INE" or valid passport), otherwise it will not be possible to process the refund.

 

  1. Once the request for refund of the deposit has been processed, the amount will be returned to the means of payment with which it was made. In case of any inconvenience with the means of payment, the advisor will inform about the way in which the refund will be made.

 

By making the deposit, it is understood that the interested party expressly accepts the aforementioned terms and conditions.

  1. FORTUITOUS EVENT AND FORCE MAJEURE.

"Mara Victoria" will not be responsible for the case of fortuitous event or force majeure, which affects the systems and/or processes of the "Portal", nor will be obliged to pay an indemnity for any type of failure, loss or damage derived from the lack of availability of "The Products and Designs" due to an event of fortuitous event or force majeure. Likewise, "Mara Victoria" will not be responsible for the lack or delay in the delivery of "The Products and Designs" due to the affectation of mobility, economy or work, either in Mexico and/or abroad.

Therefore, "Mara Victoria" and "The Clients" may temporarily suspend in some cases, the application of the "TC" established in the "Contract" due to a fortuitous event or force majeure. Notwithstanding the foregoing, "Mara Victoria" will make its best efforts to notify in due time and as soon as possible, such event by any means, either physically and/or electronically, the way in which it will be resuming operations to comply with the object of the "Contract", likewise "The Clients" must communicate in due time to "Mara Victoria" through the established communication channels, any circumstance derived from the fortuitous event or force majeure, which prevents it from complying with the "Contract".

  1. CONTACT INFORMATION

 Mail and communication:contact@maravictoria.com

 Contact number: +52 449 805 61 74

 Opening hours: from 8 to 18 hrs.

  1. JURISDICTION AND COMPETENCE

The Procuraduría Federal del Consumidor is competent in administrative proceedings to resolve any controversy that may arise regarding the interpretation or fulfillment of these "TC". Notwithstanding the foregoing, the parties submit to the jurisdiction and competence of the courts of Mexico City, the Federal Civil Code and the Code of Commerce, reason why "The Clients" and "Mara Victoria" waive in this act any jurisdiction that may correspond to them due to their present and/or future domiciles or for any other cause.