Return Policy
RETURN POLICIES
By Mara Victoria, S.A. de C.V. pursues the total satisfaction of its customers, therefore if the product purchased does not match the published features, such is the case of having received a different product or with a defect and it is not what was expected by the customer, it may be exchanged for another similar product by By Mara Victoria, S.A. de C.V..
If the customer does not have the ticket original purchase order or confirmation email, the following policies and procedures apply:
Product warranty.
The products offered by By Mara Victoria, S.A. de C.V. contain in their packaging a warranty issued by the manufacturer or importer, which must be consulted exhaustively by the customer to be able to make it effective. If the customer has any problem, he can contact By Mara Victoria, S.A. de C.V. and we will help him.
Process por Changes y Returns
- Time or term
Customer will have a term of seven days from the day of receipt of the product to exchange or return it, however it is necessary to consider the following points:
- Conditions for exchange or return:
- a. Applicable products: By Mara Victoria, S.A. de C.V. accepts the exchange or return of almost any product. However, due to the nature of some items, as well as for hygiene and health reasons, we will not accept exchanges or returns of items made from very personal or intimate use (if this is the nature of the product).
- Good Condition: The product must be in good working condition and without obvious damage from abuse or misuse. It is essential that the "safety label" has not been removed from the product. By Mara Victoria, S.A. de C.V. disclaims all responsibility and will not proceed to exchange or refund.
- c. Documentation for exchange or return: The process of exchange or return will be more agile and effective if you keep the proof of purchase, that is the ticket of purchase or confirmation e-mail same as will be possible show it from a screenshot of cellular. If you do not have the proof of purchase, the collaborators of By Mara Victoria, S.A. de C.V. may support without committing to finalize the process in this case.
- d. Size and/or color changes: By Mara Victoria, S.A. de C.V. makes exchanges or returns for reasons of size or color, including when they have been acquired as a gift, only observing the provisions of item b. of this section.
- Place to make your exchange or return.
The exchange or return can be requested in the online store of By Mara Victoria, S.A. de C.V. e-league site http://www.bymaravictoria.com in the respective section or by e-mail to contacto@maravictoria.com . The product must be shipped by parcel addressed to By Mara Victoria, S.A. de C.V. to the physical address Paseo de Begonias No. 106, Fraccionamiento Jardines de Lago, C.P. 20218, Aguascalientes, Ags.
By Mara Victoria, S.A. de C.V. will make the exchange or refund within thirty calendar days of receipt of the product.
- Methods of reimbursement
- If the customer does not opt for the exchange, the refund amount may be made to a "Purse" (product purchase bonus) or in the same form of payment that the customer used to purchase the product. In case of not having the ticket or with the purchase confirmation email, the return will be made to the "Purse" mentioned above.
- Refunds made to credit and/or debit cards are exclusively for purchases made with that same card. These refunds applied to cards issued by financial institutions, processing times will depend on each of these financial institutions.
- Refunds to debit cards will proceed as long as, at the time of application, the date of purchase is not more than 45 calendar days. For transactions outside this period, the corresponding reimbursement will be made at the time the transaction is applied. "Purse".